People - After two flights from Mexico were diverted
to an airport in Alabama without customs, passengers were stuck inside
the planes overnight. The two Delta flights — Flight 1828 from Cabo
San Lucas and Flight 599 from Mexico City — were redirected from their
destination of Atlanta to the Montgomery Regional Airport due to weather
risks on Thursday, April 10, local Alabama outlet AL.com reported.
However, the Montgomery airport has no customs and thus could not facilitate international travelers — forcing the nearly 300 passengers to remain on board the planes on the tarmac all night.
A Delta spokesperson wrote in a statement to PEOPLE, “We sincerely apologize to our customers for this experience. We fell short of how we aspire to serve and care for our customers amid thunderstorms in the Southeast U.S. Thursday evening.” We are reaching out to each customer with a full refund of their booking.”
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