Axios - After three years, the pandemic has transformed how, where and when Americans shop and eat, Axios' Kelly Tyko writes. Consumers have come to love some changes, but have mixed feelings about shorter store hours and QR codes replacing real menus in restaurants.
What's staying: Curbside pickup is now a permanent feature at most large stores. Mobile ordering became more popular, and it continues to drive customer loyalty and sales. Three years ago, stores started cutting hours. Hours are still shorter.
What's next: Stores are doubling down by adding more drive-thru lanes, and they're starting to allow consumers to make returns curbside.starting to allow consumers to make returns curbside.
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