April 13, 2017

Meanwhile. . .

A new Pew Research Center survey reveals that 70 percent of adults, regardless of political leanings, believe local governments should be able to invest in municipal Internet networks.

Amid headline-making apologies regarding a battered airline passenger and a reimagining of Hitler’s war crimes, Harvard Business Review reminded its Twitter followers of a piece called “The Organizational Apology.” In this article from a couple of years back, HBR provides a thorough apology formula for businesses and organizations, crafted from research into both management and psychology. The big takeaway: An effective apology requires that those in senior leadership positions immediately express sincere remorse, candor, and a commitment to do better. Read the article.

No comments: