A new Pew Research Center survey
reveals that 70 percent of adults, regardless of political leanings,
believe local governments should be able to invest in municipal Internet
networks.
Amid headline-making apologies regarding a battered airline passenger and a reimagining of Hitler’s war crimes, Harvard Business Review reminded its Twitter followers of a piece called “The Organizational Apology.” In this article from a couple of years back, HBR provides a
thorough apology formula for businesses and organizations, crafted from
research into both management and psychology. The big takeaway: An
effective apology requires that those in senior leadership positions
immediately express sincere remorse, candor, and a commitment to do
better. Read the article.
No comments:
Post a Comment