The personal-finance website WalletHub today released the results of its nationally representative 2025 Banking Survey and its latest Banking Landscape Report,
which showcase consumer sentiment and detail the average fees,
features, and rates associated with more than 3,100 checking and savings
accounts.
Banking Survey:
- Inflation Erodes Savings: Nearly 2 in 3 Americans think the money in their bank accounts is not keeping up with inflation.
- Feeling Exploited by Banks: More than 2 in 5 Americans think their bank is taking advantage of them.
- What Customers Value Most:
40% of people say fees matter the most when choosing a bank account,
while 30% prioritize interest rates, and 15% focus on branch locations.
- Rates Impacting Spending: Nearly 2 in 3 Americans say high interest rates are making them want to spend less money.
- Support for Fee Caps: 3 in 4 people support a $5 cap on overdraft fees.
- Unfamiliar With the Best Deals: 39% of people say that “unfamiliarity” is the main factor preventing them from trying a small bank or credit union.
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