UNDERNEWS: Stores

July 8, 2024

Stores

Newsweek - Exclusive polling for Newsweek conducted by Redfield & Wilton Strategies has found that 43 percent of Americans supported the removal of self-checkouts from retail stores; 23 percent said they strongly support the technology's removal; and 20 percent replied they generally support such a move.The survey, conducted between June 28 and 29 among 2,500 eligible voters in the U.S., also found that the main reason why people don't like self-checkout technology is because it takes away another person's job (62 percent). Some respondents also said they disliked self-checkouts because they prefer to speak to a person (40 percent), and because some machines don't take cash (27 percent)...

Several retailers have cut back on their use of self-checkouts over the course of the past year. Walmart has removed machines from stores in select locations, with a representative for the retail giant telling CX Drive: "We believe the changes will improve the in-store shopping experience and give our associates the chance to provide more personalized and efficient service."

1 comment:

Ann Loikow said...: I have always disliked self-checkouts. I dislike the trend to make the customer do the vendor’s work. I would rather keep people employed and I tell store employees that when I’m looking for a cashier to buy things from.; July 9, 2024 at 9:43 AM

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