October 5, 2023

Post pandemic travel changing hotels

Axios -  Hotel chains are capitalizing on post-lockdown "revenge travel" with updates for modern tastes, Axios' Jennifer A. Kingson writes from Hilton's "2024 Trends Report." That means "connected rooms" with Pelotons, pillow menus and in-room tech that you can control with an app. It means nightstands with wireless charging pads, digital room keys instead of plastic cards, and copious bedside outlets. Hotel bars are stocking up on healthy snacks and booze-free options, and offering "cocktail edutainment" for Gen Z-ers who want to dabble in agave distillates.

Hilton's chief brand officer Matthew Schuyler gave Axios a tour of the Tempo by Hilton Times Square, which opened in August.  It's the first of hundreds of Tempo-branded hotels that Hilton plans — all meant to cater to guests' interests in a healthy lifestyle and local flavor. The rooms feature designer wall hooks, oversized showers, and Bluetooth speakers in the bathroom so you can listen to podcasts while you primp.
  • You can reserve "wellness" rooms with a Peloton and a Theragun.
  • Gone are carpets (too hard to clean), single-use toiletries (too wasteful) and closets. "80% of our guests actually live out of the suitcase," Schuyler said.

Big trash/recycling baskets — prompted by a surge in meals from food delivery apps — have proven a bit too popular:  "The guests keep stealing them," lamented Kevin Morgan, global brand head for Tempo by Hilton.

 

No comments: