Best airports

Nice News -  If you’ve had enough of disappointing terminal facilities and dismal food court options, a new report from J.D. Power is here to direct you toward a better airport experience. The consumer insights company recently released its annual rankings of the best airports in North America, and the Minneapolis-Saint Paul International Airport claimed the top spot for overall customer satisfaction among mega airports.
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The survey, which polled over 30,000 residents from the U.S. and Canada, consisted of three categories: mega airports, hosting at least 33 million passengers each year; large airports, with 10 million to 32.9 million; and medium, with 4.5 million to 9.9 million. Following the Twin Cities hub, the Detroit Metropolitan Wayne County Airport nabbed second place in the mega category, and the Phoenix Sky Harbor International Airport took third. The study considered seven key factors to generate the scores, including ease of travel through the airport, trust level, staff, and food, beverage, and retail.
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It also revealed that adding local food and beverage establishments in terminals and creating “a genuine sense of location” were big contributors to increases in overall satisfaction scores. “While the annual growth rate in passenger volume seems to be leveling off, we’re still seeing record numbers of travelers pass through the nation’s airports, and, for the most part, they are enjoying the experience,” Michael Taylor, J.D. Power’s managing director of travel, hospitality, and retail, said in a release. See the full rankings.​