Resistance Report - United Airlines just threatened to forcibly haul off yet another one of its passengers because they overbooked their own flight, despite the fact that United Continental Holdings lost nearly $1 billion in market value after brutally dragging a man out of an overbooked plane.
Fearns paid $1,000 for a first class ticket from Hawaii to California
last week because he needed to attend to his investment firm. After
being seated, a United employee informed him he had to vacate his seat
for a higher priority customer.
“That’s when they told me they
needed the seat for somebody more important who came at the last
minute,” Fearns said. “They said they have a priority list and this
other person was higher on the list than me.”
When Fearns refused, United employees told him in no uncertain terms that he would be forcibly removed by any means necessary.
understand you might bump people because a flight is full,” Fearns
said. “But they didn’t say anything at the gate. I was already in the
seat. And now they were telling me I had no choice. They said they’d put
me in cuffs if they had to.”
According to the Los Angeles Times,
Fearns was then forced to sit in economy class between a married couple
in the midst of a furious fight.
“They argued the whole way back,” Fearns recalled. “Nearly six hours. It was a lot of fun.”
wrote to the airline’s CEO Oscar Munoz asking for a full refund and for
United to donate $25,000 to the charity of his choosing. United both
requests. Instead, they gave him a $500 credit to use on another United
flight, and gave back the difference in price between his first class
ticket and the economy seat.
“Despite the negative experience, we
hope to have your continued support,” a” corporate customer care
specialist” wrote back to Fearns. “Your business is especially important
to us and we’ll do our utmost to make your future contacts with United
satisfactory in every respect.”